be99o Privacy Policy
Your privacy matters to us. This policy explains exactly what data be99o collects, how it is used, and the controls you have over your personal information.
Overview
Introduction & Scope
This Privacy Policy governs how be99o collects, processes, stores, and protects data relating to all registered users and visitors to the platform.
This Privacy Policy applies to all personal data collected by be99o through the website at https://be99o.pro, through any mobile-optimised version of the platform, and through any communication you initiate with our support team. By registering an account, depositing funds, or continuing to use the platform after this policy has been posted, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and may contact be99o support to request account closure.
be99o does not sell, rent, or trade personal data to third-party marketing organisations. Data collected is used exclusively for the purposes described in this policy, and is retained only for as long as necessary to fulfil those purposes or to comply with applicable legal obligations.
At a Glance
Our Privacy Commitments
The six core principles that guide how be99o handles your personal data.
SSL Encryption
256-bit SSL on all data transfers
No Data Selling
Your data is never sold to third parties
No Spam
Marketing only with your explicit consent
Access Rights
Request a copy of your data anytime
Transparent Use
Clear explanation of every data purpose
Contact Us
Privacy queries answered within 14 days
Section 1
Information We Collect
The categories of personal data be99o collects and the circumstances in which each category is gathered.
Identity & Account Data
When you register a be99o account or complete KYC verification, we collect the following identity and account data:
- Full legal name, date of birth, and gender as provided during registration or identity document verification.
- Contact details including mobile number and email address. These are used for account verification, transaction notifications, and support communications.
- Government-issued photo ID details (National ID card or passport number, expiry date) collected during the KYC process to verify age and identity as required by our responsible gaming obligations.
- Account username, password hash (never stored in plain text), and account creation timestamp.
Financial & Transaction Data
All deposit and withdrawal transactions on be99o generate financial records. We collect and retain the following transaction data:
- Mobile wallet identifiers (bKash account number, Nagad account number, Rocket account number, or Upay account number) used for deposits and withdrawals.
- Transaction amounts, timestamps, transaction reference numbers, and payment method type for every deposit and withdrawal processed on your account.
- Card payment data for Visa and Mastercard transactions is processed exclusively through our PCI-DSS-compliant payment gateway partner. be99o does not store full card numbers on its own systems.
Technical & Usage Data
When you access be99o, our servers and analytics systems automatically collect the following technical data:
- IP address, device type (mobile or desktop), operating system version, and browser type. On mobile, we may collect your device model identifier.
- Session logs including login timestamps, session duration, pages visited, games launched, bets placed, and platform features accessed during each session.
- Cookies and similar tracking technologies as described in the Cookies section of this policy. You can manage cookie preferences through your browser settings.
Section 2
How We Use Your Data
The specific purposes for which be99o processes the personal data it collects from you.
Purposes of Data Processing
be99o processes your personal data solely for the following legitimate purposes:
- Account management: creating and maintaining your player account, verifying your identity and age, enabling login, processing password resets, and providing customer support.
- Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; detecting and preventing fraudulent transactions; maintaining accurate financial records as required by our obligations.
- Responsible gaming: monitoring betting patterns to identify early signs of problem gambling and, where appropriate, activating protective measures such as deposit limits, cooling-off periods, or self-exclusion.
- Platform improvement: analysing anonymised and aggregated usage data to improve site performance, game selection, user experience, and the quality of our support service.
- Marketing communications: sending you bonus offers, promotional news, and platform updates — but only where you have given explicit consent to receive such communications. You can withdraw this consent at any time by contacting support.
Section 3
Cookies & Tracking
How be99o uses cookies and similar technologies when you access the platform.
Cookie Types Used
be99o uses the following categories of cookies when you visit the platform:
- Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that route your requests to the correct server. Essential cookies cannot be disabled without breaking the platform.
- Analytical cookies: used to understand how players interact with the platform in aggregate — which game categories attract the most visits, how long players spend on each page, and where users encounter difficulties. All analytical data is anonymised before being used for any reporting purpose.
- Preference cookies: remember your platform settings such as language choice, notification preferences, and responsible gaming settings (deposit limits, session reminder intervals). These improve your experience by reducing the need to reconfigure settings on each visit.
You can control and manage cookies through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging in to your be99o account. Disabling analytical or preference cookies will not prevent you from using the platform, but may mean that some platform settings are not remembered between visits.
Section 4
Data Sharing & Disclosure
The limited circumstances in which be99o may share your personal data with third parties.
Permitted Third-Party Sharing
be99o does not sell your personal data. We may share your data only in the following strictly limited circumstances:
- Payment processing partners: your mobile wallet identifier and transaction amount are shared with bKash, Nagad, Rocket, or Upay solely to process the specific transaction you have authorised. Card transaction data is shared with our PCI-DSS-compliant card gateway. These partners are contractually prohibited from using your data for any purpose other than processing the transaction.
- Game studio providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session data (bet amounts, game round identifiers) for game integrity auditing and RNG certification purposes. No personally identifiable information such as your name, contact details, or payment data is shared with game studios.
- Legal and regulatory authorities: be99o will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, a valid court order, or a regulatory directive. be99o will notify you of such a disclosure where it is legally permitted to do so.
Section 5
Data Security
The technical and organisational measures be99o uses to keep your personal data safe.
Security Measures
be99o applies industry-standard security controls to protect the personal data of all registered players. The following measures are in place:
- All data transmitted between your device and be99o's servers is encrypted using 256-bit SSL (TLS 1.2 or higher). This applies to login, registration, deposit, withdrawal, and all support communications.
- Passwords are stored as salted cryptographic hashes — be99o support staff cannot view your password in plain text. If you suspect your password has been compromised, use the password-reset function immediately.
- Access to player personal data within the be99o organisation is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific data categories are granted access, and all such access is logged and audited.
- In the event of a data security incident that creates a material risk to player rights, be99o will notify affected players without undue delay and will take immediate steps to contain the incident, assess its scope, and implement remediation measures.
Despite our security measures, no internet transmission or electronic storage system is completely secure. While be99o takes all reasonable precautions, we cannot guarantee absolute security. Players are responsible for maintaining the confidentiality of their own login credentials and should use a strong, unique password for their be99o account.
Section 6
Data Retention
How long be99o keeps different categories of your personal data after collection.
Retention Periods
be99o retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. The following retention periods apply:
- Active account data (identity, contact, and transaction records): retained for the lifetime of your account and for a minimum of 5 years following permanent account closure, to comply with financial record-keeping and anti-money-laundering obligations.
- Technical session logs and analytical data: retained for up to 13 months from the date of collection, after which they are automatically deleted or permanently anonymised.
- Support communications: email and chat transcripts are retained for 3 years from the date of the last interaction to enable quality review and dispute resolution. After this period, transcripts are permanently deleted.
Section 7
Your Data Rights
The rights you hold over your personal data held by be99o and how to exercise them.
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Right of AccessYou may request a copy of all personal data be99o holds about you. Requests are fulfilled within 14 calendar days.
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Right of RectificationYou may request correction of inaccurate or incomplete personal data. Core account identifiers require re-verification before correction.
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Right of ErasureYou may request deletion of your personal data where it is no longer needed for the purpose collected. Note that legal retention obligations may prevent immediate full erasure.
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Right to Restrict ProcessingYou may ask be99o to restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
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Right to Data PortabilityYou may request your personal data in a structured, commonly used, machine-readable format where technically feasible.
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Right to ObjectYou may object to processing of your personal data for direct marketing purposes at any time. We will stop that processing immediately upon receiving your objection.
Section 8
Protection of Minors
be99o's policy on collecting and processing data related to individuals under the minimum age requirement.
21+ Age Requirement
be99o is strictly an adult platform. Registration is open only to individuals aged 21 and above. be99o does not knowingly collect personal data from anyone under 21 years of age. If during the KYC process or through any other means it becomes apparent that a registered user is under 21, their account will be immediately closed, all data collected will be handled in accordance with our legal obligations, and any funds deposited will be returned to the originating payment method.
If you are a parent or guardian and believe that a person under 21 in your care has registered on be99o, please contact us immediately at [email protected]. We will investigate the report promptly, close the account if confirmed, and delete all associated personal data to the extent permitted by our legal retention obligations.
Section 9
Changes to This Policy
How be99o notifies players when this Privacy Policy is updated.
Policy Updates
be99o may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make changes, we update the "Last Updated" date at the top of this policy. Where changes are material — meaning they substantively affect how we collect, use, or share your personal data — we will provide advance notice to registered players via the platform's notification system or by email, giving you at least 7 days to review the updated policy before it takes effect. Your continued use of be99o after the effective date of any update constitutes acceptance of the revised Privacy Policy.
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